Shipping policy

Shipping Policy

Last updated: March 2026

Thank you for shopping with Ugh & Woof Chronicles. All products are made to order and fulfilled through our trusted print partner.

Because each item is created specifically for you after purchase, shipping times may differ from traditional retail stores.

All products are made to order once your purchase is completed.

Typical production time:

2–5 business days

During high-demand periods such as holidays, production times may be slightly longer.

Once your order is produced, it will be shipped immediately.

Estimated shipping times after production:

United States:
2–5 business days

Canada:
5–10 business days

International orders:
10–30 business days depending on destination.

Please note these are estimated delivery times and may vary due to shipping carrier delays, customs processing, or seasonal demand.

Shipping costs are calculated at checkout based on the destination and the items ordered.

Once your order ships, you will receive a tracking number by email so you can monitor your delivery.

Please allow 24–48 hours for tracking information to update.

Customers are responsible for providing the correct shipping address at checkout.

If an incorrect address is provided and the order has already been shipped, we may not be able to retrieve or resend the package.

If you notice an error in your shipping address, please contact us immediately.

If your package appears lost in transit, please contact us and we will work with the shipping carrier and fulfillment partner to resolve the issue.

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the item so we can arrange a replacement.

For any questions regarding your order or shipping, please contact us at:

ughwoofchronicles@gmail.com